Refund & Return Policy

This Refund & Return Policy explains when refunds are available, when returns may be accepted, and situations where refunds cannot be issued. By placing an order on luigiofficial.com, you agree to the terms outlined below.

General Refund Policy

Luigi aims to ensure customer satisfaction and fair resolution of valid order issues. Refunds may be approved in specific circumstances where the issue is verified and attributable to order handling, fulfillment errors, or product defects.

All refund requests are reviewed on a case-by-case basis. Submission of a request does not guarantee approval.

No Refunds for Abandoned Shipments

If an order is shipped and arrives at the designated shipping agency, carrier, or pickup location, it becomes the customer’s responsibility to receive or collect the package.

No refunds will be issued for orders abandoned, refused, or left uncollected at the shipping agency, including situations where the package is returned, seized, discarded, or lost due to non-collection.

This includes failure to respond to carrier notifications, missed pickup deadlines, or refusal to accept delivery.

Refunds May Be Issued For

  • Confirmed fulfillment errors (wrong item shipped)
  • Verified damaged products upon delivery
  • Orders lost in transit due to carrier error
  • Orders canceled before shipment confirmation

Supporting evidence such as photos, order numbers, and shipping details may be required to process a claim.

Returns

Returns are only accepted when explicitly approved by Luigi. Unauthorized returns will not be processed or refunded.

If a return is approved, instructions will be provided, including the return address and required documentation. Returned items must remain unused and in original condition unless otherwise stated.

Refund Processing

Approved refunds are issued to the original payment method used during checkout. Processing times may vary depending on the payment provider and financial institution.

Shipping fees, handling fees, and third-party charges are non-refundable unless otherwise required by law.

Contact & Support

For refund or return inquiries, please contact Luigi through the official Contact page. Requests submitted through unofficial channels will not be reviewed.

This policy may be updated without prior notice. Continued use of the website constitutes acceptance of the current version.